The award, which has a base period for transition plus nine one-year option periods, calls for the company to continue handling queries about their Medicare benefits and health insurance plans available on the federally run marketplace, Maximus said Thursday.
“We are honored to have been selected by CMS to continue to deliver a high-quality customer experience for millions of Americans who rely on Contact Center Operations to make important decisions about their healthcare,” said Bruce Caswell, president and CEO of Maximus and a four-time Wash100 Award winner.
Under the CCO contract, the contractor manages over 35 million inquiries per year from customers related to the Health Insurance Marketplace, 1-800 Medicare and other CMS programs.
Work covers quality assurance and services across several contact channels, such as mail, email, telephone, web chat, TDD/TYY and fax.
Teresa Weipert, general manager of federal services at Maximus and a 2022 Wash100 awardee, said the company supports CMS by leveraging its program execution and understanding of the client’s mission.
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