Lisa Brown, former senior vice president of delivery operations at Customer Value Partners, has been elevated to chief customer officer at the Fairfax, Virginia-based technology consultancy.
The 13-year company veteran will aim to identify service gaps and understand client requirements in the newly created position, CVP said Wednesday.
Brown has gained more than 25 years of experience in the customer engagement area, having helped multiple companies implement customer-centric strategies.
“I am excited to partner with our current and future customers in this new role and work together to build better solutions to meet their strategic and mission-driven needs,” she said.
CVP created the CCO position as part of its customer service strategy and promoted Brown more than six months after the company acquired Atlas Research.
