TYSONS CORNER, VA, Jan. 10, 2022 — Jonathan Alboum, a ServiceNow (NYSE: NOW) principal data strategist, has noted changes in federal workforces and citizen services over the last two years and outlined ways on how the government could keep its digital transformation momentum, ExecutiveBiz reported Wednesday.
Alboum said the government should invest in tools and platforms that support hybrid workforce development and promote staff productivity and engagement, and employ technologies for tracking employees’ vaccination status. Agencies should also look into artificial intelligence, cloud, robotic process automation and other emerging technologies capable of enhancing digital services.
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