TTEC said Wednesday it expects the transaction to conclude in the first quarter of 2022, subject to the Federal Trade Commission’s competition clearance process and other customary closing conditions.
“Citizen experience for the public sector is a core component of TTEC’s vision, and this transaction will accelerate our growth in this rapidly expanding market,” said Ken Tuchman, chairman and CEO of TTEC.
TTEC said it will combine its TTEC Digital, TTEC Engage and other customer experience technology platforms with Faneuil’s assets to meet public sector needs and opportunities related to emergent infrastructure citizen response systems, fleet management, mobility, health care exchanges, congestion management and labor and social benefits delivery.
Faneuil CEO Anna Van Buren and a part of her management team will be joining TTEC to operate the acquired platform and continue providing support under service agreements signed at closing.
Tuchman said the combined public sector CX assets position the company to advance its strategy of teaming up with governments worldwide to deliver digital and secure citizen experiences at scale, specifically in the areas of transportation, health care and infrastructure.
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