TYSONS CORNER, VA, November 6, 2020 — Jonathan Alboum, principal digital strategist of ServiceNow's federal arm, said government organizations that have shifted to telework amid the coronavirus pandemic should recognize the importance of digital processes and workflows to ensure public service delivery, ExecutiveBiz reported Oct. 16.
In a Government Matters interview posted Oct. 13, Alboum noted that having both digital and physical systems can facilitate a hybrid work environment for agencies.
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