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CSRA Lands Potential $95M FEMA Task Order for Emergency Call Center Services


CSRA (NYSE:CSRA) has received a potential $95 million task order from the Federal Emergency Management Agency to operate an emergency call center to support Hurricane Harvey recovery operations in Houston.

The company said Wednesday it will establish the facility at CSRA’s Integrated Technology Center in Bossier City, Louisiana, to field calls from people who seek disaster assistance from the federal government.

CSRA will also offer federal personnel access to ITC facilities and plans to hire as many as 1,500 temporary call agents who can speak in both English and Spanish with the Hispanic community affected by the storm.

The task order contains a 30-day base period valued at $25 million and six two-week options worth $70 million.

FEMA procured turn-key call center support services from the private sector in a move to augment the agency’s recovery service centers Maryland, Virginia and Texas in the aftermath of Hurricane Harvey.

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